Refund Policy

CCAO subscriptions are sold by Polar (Polar.sh) acting as merchant of record. Polar processes your payment, handles applicable sales tax, VAT, and GST, and issues your invoice. Charges for CCAO appear under a Polar descriptor on your statement.

CCAO offers a monthly plan and an annual plan, each providing the same full dashboard access. Monthly plans renew each month and annual plans renew each year until canceled. Any free trial length is shown on the checkout page before you confirm and is set by the plan you select.

You can cancel at any time from the Polar customer portal, linked from the pricing page. Cancellation stops future renewals; your access continues until the end of the current paid period. Canceling does not automatically refund the current period.

• Duplicate charges for the same billing period are refunded in full once verified.
• Charges made after a timely cancellation (before the renewal date) are refunded for the unused period once verified.
• All other refund requests are reviewed case by case, considering account usage, the timing of the request, and applicable consumer protection law.

Contact the operator of your CCAO deployment through its private support channel with the account email, the Polar invoice or transaction id, the charge date and amount, and the reason for the request. Refund requests should be made within 30 days of the charge. Approved refunds are issued to the original payment method; processing times depend on your bank or card provider.

If a payment fails or is disputed, Polar retries collection and may notify you. While an invoice is past due, subscription access may be suspended until payment succeeds. Filing a chargeback instead of requesting a refund may delay resolution; please contact support first so the charge can be reviewed.

The operator may update this policy. Material changes are published on this page with a new revision date. Continued use of a paid subscription after changes take effect constitutes acceptance of the updated policy, subject to applicable law.